Legal

At Brivver, we want you to be genuinely happy with your brand identity. This Refund Policy explains when refunds are available and how our satisfaction guarantee works. By placing an order, you agree to the terms set out below. This policy should be read together with our Terms of Use.

1. Our Satisfaction Guarantee

We stand behind the quality of our work. Every package includes revisions, and our priority is always to keep refining your design until it reflects your agency the way it should. If you are not satisfied with your initial concepts, we will work with you through the revisions included in your plan to get it right.

2. When You Are Eligible for a Refund

You may be eligible for a full or partial refund if:

• You have completed your brand brief and received your initial concepts, and
• After using the revisions included in your package, you remain genuinely unsatisfied with the direction of the work, and
• You have not yet accepted final delivery or received the final source files.

In these circumstances, we will either continue working to resolve your concerns or, where that is not possible, provide a refund in line with this policy.

3. When Refunds Are Not Available

Because our work is custom and created specifically for you, refunds are not available in the following situations:

• After final files have been delivered and accepted, or once ownership of the brand assets has been transferred to you;
• Where a delay or dissatisfaction results from incomplete, inaccurate, or delayed information provided by you, or from a lack of response to our requests for feedback;
• For change of mind after work has been completed to the brief you provided;
• For requests that fall outside the scope of the package you purchased.

4. How to Request a Refund

To request a refund, email us at studio@brivver.co with your order details and a clear explanation of why you are not satisfied. We will review every request individually and respond promptly. In many cases, we will first offer to continue working with you to resolve the issue before a refund is issued.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method used at the time of purchase. Please allow a reasonable period for the refund to appear, as processing times depend on your payment provider. Any transaction or processing fees charged by third-party payment providers may be non-refundable.

6. Statutory Rights

Nothing in this policy is intended to limit any rights you may have under the consumer protection laws of your jurisdiction. Where mandatory local laws grant you rights that differ from this policy, those rights will apply.

7. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. The policy in effect at the time of your order applies to that order.

8. Contact

Questions about this Refund Policy? Reach us any time at studio@brivver.co and we'll be glad to help.